Common Challenges & Solutions

1. What if a Scout or unit runs out of popcorn during Show & Sell?
   • Solution - Units can check with other units or districts to see if extra inventory is available. The Council may also have additional product on hand for reorders—contact your district or Councilpopcorn team for assistance.
2. What if a customer changes their mind or wants a refund?
   • Solution - All sales are final. Encourage customers to consider donating their purchase to our Military Donation Program. If there is an issue with product quality, refer them to the Council for resolution.
3. How can Scouts sell more popcorn?
   • Solution - Encourage Scouts to:
     • Use the "elevator pitch" (a quick and engaging sales script).
     • Sell at high-traffic locations with Show & Sell booths.
     • Promote online sales via social media, texts, and emails.
     • Ask family and friends for support.
     • Set personal sales goals and work towards incentives.
4. What if a customer prefers cashless payments?
   • Solution - Encourage units to accept digital payments via credit card readers or online orders. The Trails-End app also allows for cashless transactions.
5. How can leaders keep Scouts and parents engaged in the sale?
   • Solution
     • Set fun, achievable goals for the unit and individual Scouts.
     • Celebrate successes with small rewards and recognition.
     • Use social media to share updates and motivate Scouts.
     • Make it competitive with unit challenges and leader participation.
6. What if a Scout or parent is unsure how to participate?
   1. Solution - Units should hold a popcorn kickoff to explain the sale, demonstrate sales techniques, and provide resources. Council and district training sessions are also available.